Showing posts with label value current customers. Show all posts
Showing posts with label value current customers. Show all posts

Dear Corporations... FYI... BE NICE! (... yeah, even to current customers!)

As I was paying my bills today on-line as I do several times a month ... and once again I was amazed (why it surprises me every month- idk) at how difficult it is to get to the pay my bill page. I go through loop after loop; mostly designed for signing-up for a NEW account...  

A simple "pay bill" link is nowhere to be found. (I won't mention any names ... like Rochester Gas & Electric or Time Warner Cable... that is just between us)  :)

Which makes me wonder; where is the respect for the consistent and loyal?... why are we so much nicer to the new and shiny??? !!!